世界が認めるオンラインチケットシステム

Frequently Asked Questions

Payment　|　Purchase Confirmation　|　Show Ticket on Smartphone　|　Print At Home　|　Cancellation Policy　|　Email Support
Payment

  1. Can I select the payment method?

    • Payment is by credit card only.

  2. What are the available credit card types?

    • You can use VISA / MasterCard / JCB.

  3. When is the credit card settlement date?

    • The settlement date depends on your credit card company’s billing cycle.
      Please contact your credit card company directly for further information.

  4. Can I select the number of payments for credit card payment?

    • General rule is single payment. However, this may change depending on your contract with your credit card company.
      Please contact your credit card company directly for further information.

  5. How will the transaction appear on my credit card statement?

    • The transaction will be recorded as "E-TIX ONLINE TICKET".
Purchase Confirmation

  1. I clicked on the purchase button but am not sure if the order is completed or not.

    • Once your order is completed, you will receive an Order Confirmation Email.
      Please check your inbox. If you do not receive a confirmation email,
      please contact our Email Support for further assistance.
Show Ticket on Smartphone

  1. How and where can I view my ticket?

    • Please use the "View Your Ticket Link" in you order confirmation email. If you have not received an order confirmation email, please request a resend through our Email Support.

  2. How can I enter the museum with this ticket barcode?

    • Please show your ticket barcode on your smartphone at the Teshima Art Museum Ticket Center. A staff will be scanning your ticket barcode then you can enter the museum.

  3. My phone ran out of battery. Can I still enter the museum?

    • A ticket is required for admission. Please ensure your phone has enough battery on the day of visit.

  4. There is a crack on my smartphone display. Can I still enter the museum?

    • As long as you have a ticket barcode or serial number on your smartphone, there is no problem with admission.

  5. What should I do if I buy multiple tickets for my party with my smartphone?

    • If you purchased multiple tickets for your party with your smartphone, you can show all tickets on your smartphone and everyone can enter the museum together.
      If your party is attending separately, please forward the order confirmation email to your party.
      He or she can display tickets on his or her smartphone by using the "View Your Ticket Link" in the order confirmation email.
      If you did not receive an order confirmation email, please contact our Email Support for further assistance.
Print At Home

  1. Is it OK to print out my ticket in black and white?

    • Black and white printing is sufficient.

  2. My ticket's printing quality is not good. Can I still enter the museum?

    • There is no problem with admission, as long as the barcode or serial number is printed clearly.

  3. Some parts of the ticket won't print. What should I do?

    • If the ticket image is displayed correctly in your browser,
      there may be a clogging problem with your printer or your black toner might be empty.
      Please check the print head or black toner. There is no problem with admission, as long as the barcode or serial number is printed clearly.
      In addition, if it is difficult to print your ticket, you may also present your ticket by displaying it on the screen of your smartphone.
      Please check here how to display your ticket barcode on your smartphone.

  4. How can I reprint my ticket?

    • Please use the "View Your Ticket Link" in your order confirmation email.

  5. Is the printed ticket an actual admission ticket or a voucher?

    • The printed ticket is a voucher.
      On the day of your visit, please show your printed ticket at the Hiroshi Sugimoto Gallery Reception Counter to receive your admission ticket.

  6. The purchaser’s name is printed on the ticket, is there an ID check at the entrance?

    • The purchaser’s name on the ticket may be used to confirm the identity of the ticket purchaser at the time of entry.
      Please bring appropriate identification (passport, driver license, student ID) on the day of the visit.
      In case another person who is different from the ticket’s purchaser enters, we may contact the purchaser for confirmation purposes.
Cancellation Policy

  1. Is it possible to cancel or change my online ticket?

    • Please confirm on the online ticket top page.
Email Support
  • If you need additional help, please contact our Email Support for further assistance.
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