Present your ticket to museum staff at the entrance, either electronically or with a print-out.
Museum staff will scan your QR code prior to admission.

• Show Ticket on Smartphone

  Show staff the QR code displayed on the order confirmation page or the page indicated in the link in your order confirmation email.

  One QR code will be displayed per person for each ticket.

  Remember to charge your smartphone prior to your visit.

• Print At Home

  Print out the order confirmation page or the page indicated in the link in your order confirmation email.

  One ticket will be issued per person.

  Print out the ticket on A4 or letter-size paper.

  Please confirm that the QR code and serial number are printed clearly on your ticket.

  Tickets may be printed in black-and-white.

If you wish to cancel due to your circumstances, please complete the cancellation form below.

• Caution

  Cancel request will be accepted until 12:00pm on the day of visit. Cancel request after the acceptance period cannot be accepted.

  Please ensure you can receive emails from "ticket.e-tix.jp@etix.com" "support@etix.com".

  There is no cancellation fee.

  Cancellation is applicable on each order level. If you order multiple tickets with one order, all tickets will be cancelled.

  Please note that cancelling the cancel request is not possible.

• Cancellation procedure

  (1) Enter the "email address" used when applying for the numbered ticket and "order number" on the cancellation form.

  (2) "Self-Service refund confirmation" email will be sent. *The cancellation procedure has not been completed yet.

  (3) Open the URL delivered in the "Self-Service refund confirmation".

  (4) The order details to cancel will be displayed.

  (5) After confirming the details of the order, submit cancel.

  (6) Confirmation page will be displayed, the cancellation procedure is complete. "Cancel Confirmation" email will be sent.

Click here for cancellation form