NICOLAI BERGMANN HAKONE GARDENS Online Tickets

Japanese / English

NICOLAI BERGMANN
HAKONE GARDENS,
ADVANCE ONLINE BOOKING

  • *Every visitor with Student Ticket must show the proof of student status at the ticket entrance.
  • *Your ticket is only valid on the date and time slot of your visit.
  • *If you wish to reschedule your booked visit, you must cancel the ticket three days prior to the date of your visit and rebook the ticket. Before cancelling, please check the number of tickets remaining for your desired date.
  • *If you come by car, please purchase a parking ticket.

Information

Hours
Tuesday to Sunday 10:00 - 17:00
Closed
Every Monday (Except August 15), August 16, New Year's holiday season
Admission time slots
‡@10:00 ` 13:00
‡A13:30 ` 17:00
Admission
AdultsF1,500 JPY (Advance ticket), 1,800 JPY (Ticket on the door)
StudentF1,100 JPY (Advance ticket), 1,400 JPY (Ticket on the door)
Under elementaryFFree
Parking feeF500 JPY

–A limited number of tickets are available on the door.
Release date
Tickets for the next month will be released at 10:00 a.m. on the 15th of every month.

Please note

An gOrder Confirmation Emailh will be sent after you complete your purchase. Please ensure you can receive emails from etix.com.
All tickets cannot be refunded or rescheduled less than 3 days from your booked visit.
Please note that you may be asked to wait to enter the park due to congestion or other reasons.
Resale of tickets is prohibited. Please note that the park is not responsible for any issues related to illegally purchased tickets.
Time change, admission restrictions and park closures may be implemented depending on weather and future conditions. Please check the official website for the latest information.
For any other enquiries, please use the enquiry form on the official website.
 

Delivery Method

At the Information Desk, please show the online ticket on your smartphone.
If your reservation is not made by smartphone, show a print-out copy of the online ticket.

  • Show Ticket on Smartphone

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    Show ticket barcode on confirmation page after purchase or use the link received in your order confirmation email.
    One QR code will be displayed per person for each ticket.
    Please ensure your phone has enough battery on the day of visit.
  • Print At Home

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    Print out ticket on confirmation page after purchase or print out later from the link received in your order confirmation email.
    One ticket will be issued per person.
    Print out ticket on A4 or Letter size paper.
    Please confirm that the QR code and serial number are printed clearly on your ticket.
    Black and white printing is sufficient.

Payment Method

  • Pay by Credit Card

  • VISA / MASTER CARD / JCB

NoteFCredit Card Billing Statement will be recorded as "E-TIX ONLINE TICKET".

About Cancellation

If you wish to cancel due to your circumstances, please complete the cancellation form below.

  • Caution
    Cancel request will be accepted until three days before the time of your visit. Cancel request after the acceptance period cannot be accepted.
    Please ensure you can receive emails from "ticket.e-tix.jp@etix.com" "support@etix.com".
    There is no cancellation fee.
    Cancellation is applicable on each order level. If you order multiple tickets with one order, all tickets will be cancelled.
    Please note that cancelling the cancel request is not possible.
    If you cancel paid admission ticket, the ticket fees will be refunded through your credit card.
  • Cancellation procedure
    (1) Enter the "email address" used when applying for the numbered ticket and "order number" on the cancellation form.
    (2) "Self-Service refund confirmation" email will be sent. *The cancellation procedure has not been completed yet.
    (3) Open the URL delivered in the "Self-Service refund confirmation".
    (4) The order details to cancel will be displayed.
    (5) After confirming the details of the order, submit cancel.
    (6) Confirmation page will be displayed, the cancellation procedure is complete. "Cancel Confirmation" email will be sent.

Click here for cancellation form

Caution

  • Tickets cannot be changed after purchase.
    Please carefully review your ticket selection and billing information before submitting your order.
  • If the "Buy Tickets" button is not displayed for tickets eligible for purchase, please refresh the page or clear your browserfs cache (temporary internet files) and open the Online Tickets page again.
  • Please complete your purchase within 15 minutes from displaying the Review Your Selection page. Please note that after 15 minutes your session will time out and all tickets will be removed from your cart.
  • Please do not use multiple windows to process the purchase or click on your browserfs back button. It may not process correctly.
  • A link to display your ticket will be emailed to you after purchase. Please add "ticket.e-tix.jp@etix.com" "support@etix.com" to your address book to ensure it gets delivered.