If you wish to cancel due to your circumstances, please complete the cancellation form below.
To change the date or time, cancel your ticket before purchasing a new one.
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- Caution
- Cancellation request will be accepted until 23:59 the day before the visit. Cancellation request after this period cannot be accepted.
- Please ensure you can receive emails from "ticket.e-tix.jp@etix.com" and "support@etix.com".
- There is no cancellation fee.
- Cancellation is applicable on each order level. If you purchase multiple tickets with one order, all tickets will be cancelled.
- Please note that cancelling the cancellation request is not possible.
- If you cancel paid admission ticket, the ticket fees will be refunded through your credit card.
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- Cancellation procedure
- (1) Enter the "email address" used when applying for the numbered ticket and "order number" on the cancellation form.
- (2) "Self-Service refund confirmation" email will be sent. *The cancellation procedure has not been completed yet.
- (3) Open the URL delivered in the "Self-Service refund confirmation".
- (4) The order details to cancel will be displayed.
- (5) After confirming the details of the order, submit cancel.
- (6) Confirmation page will be displayed, the cancellation procedure is complete. "Cancel Confirmation" email will be sent.
Click here for cancellation form