If your wish to cancel due to personal circumstances, use the cancellation form below.
To change the date or time, cancel your ticket before purchasing a new one.
- Cancel request will be accepted until 9:00 am on the day of your visit. Cancel request after the acceptance period cannot be accepted.
- Please ensure you can receive emails from "firstname.lastname@example.org" "email@example.com".
- There is no cancellation fee.
- Cancellation is applicable on each order level. If you order multiple tickets with one order, all tickets will be cancelled.
- Please note that cancelling the cancel request is not possible.
- If you cancel paid admission ticket, the ticket fees will be refunded through your credit card.
- Cancellation procedure
- (1) Enter the "email address" used when applying for the numbered ticket and "order number" on the cancellation form.
- (2) "Self-Service refund confirmation" email will be sent. *The cancellation procedure has not been completed yet.
- (3) Open the URL delivered in the "Self-Service refund confirmation".
- (4) The order details to cancel will be displayed.
- (5) After confirming the details of the order, submit cancel.
- (6) Confirmation page will be displayed, the cancellation procedure is complete. "Cancel Confirmation" email will be sent.
Click here for cancellation form