世界が認めるオンラインチケットシステム

Refund Information

  1. Yokohama Museum of Art - Refund Information

    Refunds are available for tickets dated from January 8 until February 28, if you wish to cancel your visit.
    Refunds can be made only before admission.

    Visitors with complimentary tickets do not need to take any actions, if they wish to cancel their visit.

  2. [Refund Information]

    • For this time only, we accept requests for refund of purchased tickets. If you wish to do so, please fill in the contact form below, stating “Request for Refund of Yokohama Museum of Art ticket”, “Application Number (7-digit number stated in the confirmation email)” and “Number of tickets & amount paid”.

    • [1] Tickets dated from January 8 until February 7
      Refunds can be made only before admission and before 11:59 pm, February 8.
    • [2] Tickets dated from February 8 until February 28
      Refunds can be made only before admission and before 11:59 pm, March 1.

    • ■Contact Us Form

      https://etix.co.jp/en/question
  3. [Refund Procedure]

    • * We will process a refund through the credit card you used to purchase the ticket.
    • * We will contact you by email after completing the refund procedure to the credit card company.
    • * Depending on the process cycle of the credit card company, the billing and refund might be settled on a separate month, and the refund be made after the ticket price is billed. Please confirm the execution of the refund and the date of refund on the billing statement.
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