If your wish to cancel due to personal circumstances, use the cancellation form below.
To change the date, cancel your ticket before purchasing a new one.
If you select "pay at a 7-Eleven store (cash on delivery)" as your payment method, you will be unable to cancellation after payment. Available to pick up until 9PM two days after purchase date. Order will be voided after expiration.
- Cancel request will be accepted until 3 days before your visit date and time. (Example: If you have a ticket for entry at 10:00 on September 16th, you can cancel until 9:59 on September 13th)
Cancel request after the acceptance period cannot be accepted.
- Please ensure you can receive emails from "email@example.com" "firstname.lastname@example.org".
- There is no cancellation fee.
- Cancellation is applicable on each order level. If you order multiple tickets with one order, all tickets will be cancelled.
- Please note that cancelling the cancel request is not possible.
- If you cancel paid admission ticket, the ticket fees will be refunded through your credit card.
- Cancellation procedure
- (1) Enter the "email address" used when applying for the numbered ticket and "order number" on the cancellation form.
- (2) "Self-Service refund confirmation" email will be sent. *The cancellation procedure has not been completed yet.
- (3) Open the URL delivered in the "Self-Service refund confirmation".
- (4) The order details to cancel will be displayed.
- (5) After confirming the details of the order, submit cancel.
- (6) Confirmation page will be displayed, the cancellation procedure is complete. "Cancel Confirmation" email will be sent.
Click here for cancellation form