2019 CLIMAX SERIES
Refunds for canceled matches due to CS final stage winner decision
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[Refund Policy]
Refunds will be applied only for ticket prices (excluding handling fess when using Seven-Eleven tickets).
[Refund Procedure]
Refund procedure differ depending on the payment method used for purchase.
Customers who paid by credit card
* No customer procedures are required.
* Refunds will be made through the credit card company used to purchase the ticket.
* We will contact you by e-mail after completing the refund request to the credit card company.
* Depending on the process schedule of the credit card company, the charge itself may be canceled or the charge may be refunded after the ticket price is withdrawn in separate months.
* Please check the billing statement for refund status. The name of store will be shown as “TICKET GIANTS”.
Customers who paid at Seven-Eleven stores
* Customer procedures are required.
* Please complete the refund procedure at the Seven-Eleven store that was used for making payment within the refund acceptance period below. Please check the store name at the bottom of the ticket.
[Refund acceptance period]
From October 14, 2019 (Mon) 10:00 to October 20, 2019 (Sun) 23:00 [JST]
* Please present the ticket at the store cash register. Ticket price will be refunded in exchange for the ticket.
Payment Method
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Pay by Credit Card
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VISA / MASTER CARD / JCB
Note：Credit Card Billing Statement will be recorded as "TICKET GIANTS".
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Pay at Outlet -
Seven Eleven Store in Japan
Handling Fee:162 JPY per order
* After the consumption tax revision on October 1, it will be 165 JPY per order.
Due Date:9PM two days after purchase date
Delivery Method
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Print at Home
Please have a printer ready to print out your ticket.
A link to reprint your ticket will be emailed to you after purchase.
Please add "ticket.e-tix.jp@etix.com" to your Address Book to ensure it gets delivered.
Every ticket has unique barcode and serial number and it will be scanned at the entrance gate, please check your ticket has the barcode and serial number printed clearly.
To enter the game, printed ticket is required. Showing ticket image on SmartPhone or tablet PC is not accepted.Handling Fee:No Charge
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Pickup by Will Call Kiosk Machine at the Venue
Kiosk Machine Location: GATE 22 at Tokyo Dome
Kiosk Business Hour: Available on the game day only. (from 10AM to the end of game)
Pickup by entering OrderID and Password on the Kiosk Machine.
*OrderID and Password will be notified by the order confirmation email.Handling Fee:No Charge
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Pickup at Outlet (Pickup at Seven Eleven Store in Japan)
Ticket pick up period for each payment method
- Credit Card: Available to pick up after 48hrs from the purchase time to the day of performance.
- Pay at Outlet: Available to pick up until 9PM two days after purchase date. Order will be voided after expiration.
Procedure:
(1)You will receive "Online Ticket Pick Up Voucher" after purchase.
(2)Print the voucher out or note Voucher Number and bring it to Seven Eleven Store.
(3)Ask cash register for issue ticket(s). After the payment of the Handling Fee your ticket(s) will be issued.Handling Fee:108 JPY per ticket(s)
* After the consumption tax revision on October 1, it will be 110 JPY per ticket.
Notice Please Read Before Purchase
- You cannot cancel after you have made your purchase.
Please review carefully on your ticket selection and billing information entered before submit an order. - Please complete your purchase in 15min. from the Review Your Selection page has been displayed. Please note that after 15min. your purchase will be time-out and selected ticket will go back to inventory.
- Please do not use more than one window to process the purchase. It may not process correctly.
- Entrance Gate opens 2hrs before the play ball for each game.
- Sometimes weather or other outside considerations make the game impossible to complete. In such instances, Etix will issue refunds if a game is cancelled in its entirety. Refunds will automatically be applied to the credit card used by the customer at the time of purchase. In such instances, refunds will generally appear on your next account statement depending upon your billing cycle.